Ordering and Shipping


This section is designed to answer some of the common ordering and shipping questions. Please contact us if you have a question that is not answered here.

How to Order
The easiest and fastest way to order is through our website. Our site is protected by high-strength encryption for all sensitive payment information you give us.

You also have the option of placing your order online but paying by mailing a money order or cashier's check to the following address:

PRO Car Studio
2175 Goodyear Ave Unit 104
Ventura, CA 93003

Note that when using the money order or cashier's check payment method, please select "Pay with Check/Money Order" at the bottom of the checkout page. WE DO NOT RECOMMEND SENDING PERSONAL CHECKS because they can take up to 12 business days to fully clear.

Contact Information
Please provide accurate contact information (especially your phone number) when ordering. We may need to contact you if the order is delayed, or something happens in transit. In addition to this, some freight carriers will call you 1-2 days in advance to schedule a delivery time.

Order Tracking
Once we ship any items we will email you a tracking number (if available) which can be used to track the progress of your product. In order to get you the product as quickly as possible, we may ship your products separately; therefore, you may receive more than one tracking number for your order. This is done free of charge and does not affect what you pay for shipping.

Shipping Fees
We offer premium shipping on our shipments (full insurance, signature, etc.), unless you request otherwise. On some smaller value orders, we may opt to not require signature, but in those cases we will take full responsibility if the package is lost or stolen.

When you are ready to check out, our technology queries one of our shipping companies to get you the lowest estimated cost of shipping. For some products (such as some hoods, wheels, bumpers, etc.), we will charge a flat shipping fee, and these items will always go Ground shipping. If you ship outside the Continental U.S., we may need to call or email you back to give you an adjusted shipping quote for certain items. This is most common for large shipments. If you agree, then we will charge or reimburse you the difference. Otherwise, the product(s) can always be cancelled without any penalty.

Ground shipping normally takes about 1 to 4 business days, while Expedited shipments always arrive in 1 to 3 business days. Estimates do not include order processing time. If we anticipate any delay in the product shipment, we will contact you with a revised ship date using the information you gave us during the ordering process. If you are not there when the package is delivered and the package requires a signature, subsequent attempts to deliver the package may be made. If subsequent attempts are not successful, or none are attempted, your package will be returned to us, which could result in extra shipping fees.

Signing for Shipments
FOR FREIGHT TRUCK SHIPMENTS (hoods, trunks, bumpers, etc.), YOU MUST INSPECT THE CONTENTS OF EACH PACKAGE AND NOTATE ANY DAMAGE OR DEFECTS ON EACH PACKAGE THAT CONTAINS A PART YOU ARE NOT HAPPY WITH, AND REFUSE THOSE PACKAGES. PLEASE ALSO TAKE PICTURES OF THE OUTSIDE BOX DAMAGE AND ANY PART DAMAGE / DEFECTS. When you sign for a product on a freight shipment without notating anything, you are COMMITTING TO KEEPING THE PRODUCT IN ITS CURRENT CONDITION. Also, the delivery person CANNOT PREVENT YOU FROM OPENING UP A BOX AND INSPECTING A PRODUCT OR REFUSING A PACKAGE. FOR ALL SHIPMENT TYPES (FREIGHT AND NON-FREIGHT), YOU MUST NOTIFY US IMMEDIATELY IF ANYTHING IS WRONG WITH YOUR SHIPMENT (damaged, defective, wrong item, lost package, etc.). Otherwise, we may not be able to properly address the situation.

International Orders
If you do not live in the United States or Canada, please see our International Orders page. If you live in Canada, we may have to give you a revised shipping quote after you order. You can then decide if you want to go forward with the order, or cancel it. You can also email us at customercare@procivic.com to get a shipping quote. In addition, please note that all international orders (including to Canada) may be subject to brokerage/customs fees and taxes upon delivery. The shipping carrier will collect these fees from you.

Shipping Restrictions
Some orders will require signature, so someone should be present to accept your packages. For your security, we cannot ship to Post Office boxes. In addition, customers in some areas (such as Alaska and Hawaii) may have restricted shipping options. Lastly, certain orders may be cost prohibitive to ship; we may have to call you to adjust the shipping total of your final total.

For customers paying with a debit or credit card, we reserve the right to only ship to the billing address your bank has on record for the card you use.

Refused / Undeliverable Shipments
If you refuse a shipment or give us an undeliverable shipping address, then it is considered a return. Please see our Returns and Cancellations page for how we handle these situations.

Discount / Store Credit Codes
If you are given a discount or store credit code, enter it in during the payment portion of the checkout process. Your revised total will appear before you complete the order.

Our Customers Love Us - See our Reviews

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Verified Reviews

See a few of our reviews below:
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Simple and easy was my experience. Parts were as described.
Merchant Reply ArrowReply from company
Thomas, Thank you for your wonderful feedback! We're thrilled to hear that your experience was simple and easy and that the parts met your expectations. We aim to provide the best possible upgrade options for your vehicle. If you have any questions or need assistance in the future, feel free to reach out! Best Regards, Customer Care
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Got exactly what I want. Exactly when you said I'd get it and they where all perfect. I truly enjoy use Pro car studio for all my upgrades. Thank you.
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Glenn, Thank you for your wonderful feedback! We're thrilled to hear that you received exactly what you needed for your upgrades and that everything arrived on time and in perfect condition. We appreciate your loyalty to Pro Car Studio, and we look forward to assisting you with your future upgrades. Best Regards, Customer Care
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Always great dealing with these guys. The site itself is great and well formatted. In the off chance something may not bolt right up, theyll take time to reach out and get the correct measures in place.
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Jacob, Thank you for your wonderful review! We're glad to hear that your experience with our site and customer service has been positive. We strive to ensure all parts fit perfectly, and its great to know our team is meeting your expectations. We appreciate your business and look forward to helping you upgrade your vehicle again in the future! Best Regards, Customer Care
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Package shipped faster than I though, got here undamaged, good communication and I like the section to set what your car is, so if you accidentally order the wrong part they can correct you or fix it. Great company.
Merchant Reply ArrowReply from company
Hendrik, Thank you for your fantastic feedback! We're glad to hear that your package arrived quickly and in perfect condition, and that you appreciated our communication and the vehicle selection feature it's especially helpful for keeping those parts tailored to your specific vehicle. We strive to provide the best place for car upgrades, and your positive experience with us is what we aim for. If you have any questions or need assistance in the future, dont hesitate to reach out. Best Regards, Customer Care
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Shipping was fast and product overall is fantastic will definitely be ordering from here again!
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Daniel, Thank you for your review! We're glad to hear that you found our shipping fast and that you're pleased with the product. We strive to provide the best upgrade options for your vehicle. We look forward to serving you again in the future! Best Regards, Customer Care